We want you to be happy with StreamTiler. This policy explains how plans, Coins, cancellations and refunds work. By buying Coins or a plan you agree to this policy together with our Terms of Service.
StreamTiler uses a prepaid wallet. You top up Coins (100 Coins = US$1) with one of the payment methods offered to your country — for example crypto, or bank transfer / EasyPaisa in Pakistan — and then spend Coins on a plan. Each plan is a 30-day pass: it starts when you buy it and ends 30 days later. Nothing renews automatically and we never charge you without you starting a payment. Current prices are on our Pricing page.
Because plans don't renew, there is nothing to cancel: a plan simply ends at the end of its 30 days if you don't buy another one. Your Coins stay in your wallet until you use them.
Outside the cases above, the following are generally not refundable: part-used plans after the 7-day window; Coins converted from referral earnings; bonus or promotional Coins given by us; and accounts suspended for breaking our Terms or Acceptable Use Policy, including fake payment proofs.
Approved refunds are returned as Coins to your wallet, or — for top-ups — to the account or wallet you paid from (bank, EasyPaisa, or crypto address you provide). Bank and EasyPaisa refunds are sent manually and usually arrive within a few working days; crypto refunds are sent in the same currency, less network fees.
If you think a payment went wrong, contact us first — we can usually fix it quickly. Submitting false payment proof, or reversing a payment after Coins were credited, can lead to the Coins being removed and the account being suspended.
We may update this policy from time to time. The version in effect when you made a purchase applies to that purchase. Material changes will be reflected in the "Last updated" date above.
For any refund request, contact us at support@streamtiler.com or through our Contact page, from the email address on your account.